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Billing FAQ's

  • Cancelling Account

    We offer two way to cancel: either online or by contacting us directly. To cancel online, click on Manage M...

    Jun 05, 2017 05:57PM EDT
  • Auto Renewal

    Storyblocks is a subscription service. Unless you choose to cancel your account, your subscription will auto-r...

    Sep 17, 2017 08:10PM EDT
  • Refund Policy

    Membership Fee Refund Policy: No Refunds: Payments are non-refundable and there are no refunds or credits for ...

    Feb 22, 2017 02:45PM EST
  • Why didn't I receive an email reminding me of my subscription ren...

    We don’t want to run the risk of our emails landing in your spam filter, never to be seen. To prevent this iss...

    Aug 12, 2016 10:00AM EDT
  • Purchasing a Subscription

    A monthly subscription to Storyblocks is $99 USD. We also offer a yearly subscription for $149 USD or $198 USD...

    Sep 17, 2017 08:11PM EDT
  • How do I purchase a subscription?

    To purchase a Storyblocks subscription online, please see our Join Us page. If you would like to order over th...

    Sep 17, 2017 08:11PM EDT
  • How do you accept payment?

    Our accepted method of payment is credit or debit card. We accept Visa, MasterCard, Discover and AMEX. We cann...

    Sep 17, 2017 08:11PM EDT
  • Do I have to agree to a long-term contract?

    No, there are no long-term contracts and you can opt-out of your subscription at any time. Do keep in mind tha...

    Aug 12, 2016 10:08AM EDT
  • How do I find and print my invoices/receipts?

    After you log in, click on “Account" on the top right-hand corner of the screen. In your Member Dashboard, you...

    Jul 14, 2016 02:47PM EDT
  • Download Limit During Free Trial

    During your 7 day free trial, you are entitled to download 20 files per day. The daily limit will reset at 12:...

    Feb 21, 2017 05:59PM EST

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